After the stay.
The day after check-out, your WhatsApp thanks the guest, asks for a Google review and leaves your direct rate to come back.
- More Google reviews, without asking one by one
- Guests who came via Booking come back direct
- In their language, only to those who agreed
Try it: type a guest's name
Live
The real message, with a sample hotel's details. Your hotel adds its review link and its direct rate.
How it works
One message, at the right moment.
- Day 0
Check-out
The guest leaves. The departure is in your engine, or you add it in the panel.
- Day 1 · 11:00
The WhatsApp arrives
Thanks, the link to leave a review and your direct rate. At the hour you choose.
- That day
They leave a Google review
While the memory is fresh, in one tap, from the same phone.
- Next time
They book direct
They have your number and your rate. They come back without Booking.
Why it matters
What moves a hotel up on Google most is its reviews.
More reviews, higher up
How many reviews, how recent and how good weigh on who shows first on Google Maps when someone looks for a place to stay.
Asked for, automatically
Nobody on the team has to remember: the message goes out every day, to every guest who agreed.
Booking's guest is now yours
Whoever booked through a platform takes your WhatsApp and your direct rate. Next time, no commission.
If they reply, someone's there
If the guest answers, Reception 24h or your team replies from the panel.
Done right
Only to those who want it.
With consent
Sent only to guests who agreed to receive messages from the hotel, as WhatsApp requires.
Once
One message per stay, up to three days after departure. No chains.
STOP means STOP
Whoever replies STOP, BAJA or SAIR never gets a message from the hotel again.
In their language
English, Spanish or Portuguese, depending on the guest.
Where guests come from
From your booking engine, or you add them.
- Cloudbeds
- or by hand, from the panel
With Cloudbeds, departures arrive on their own. With any other engine, your team adds the guest's name and WhatsApp in the panel in seconds.
Getting started
It joins your Reception 24h WhatsApp.
- 01
We write the message with you
Your Google review link and the direct rate you want to offer for coming back.
- 02
WhatsApp approves it
Meta reviews messages a hotel starts. It usually takes less than a day.
- 03
It goes out by itself, every day
At the hour you choose. The panel shows who got it and who opted out.
Price
Depends on your hotel. Ask us.
It joins Reception 24h. WhatsApp charges each message a hotel starts; we'll tell you what it comes to in your case.
Do I need Reception 24h?
Yes: it uses the hotel's same WhatsApp. If the guest replies, Reception 24h or your team answers from the panel.
How does it know who left?
With Cloudbeds, it reads your bookings. With any other engine, your team adds the guest in the panel with their name and WhatsApp.
What if a guest doesn't want messages?
Only guests who agreed are written to. And whoever replies STOP, BAJA or SAIR never gets another message.
How much does each message cost?
WhatsApp charges the messages a business starts, a few US cents each depending on the country. That cost is the hotel's; we work it out before starting.
Can I change the text?
Yes. We write it with you, in your tone, with your review link and your offer to come back.
Pairs with
Reception 24h: the WhatsApp that quotes and books, at any hour.
If the guest replies to the goodbye message, it answers with your availability and prices.
Meet Reception 24hHi, anything this weekend, 2 nights for 3?
Hi! Yes: the triple at USD 336 for the 2 nights, or the family room at USD 416. Which one?
The triple. Can you send the link?