← Andes Developers

Andes Channel Manager.

A channel manager set up around how your hotel works. Not the other way round.

Tell us how you workWatch the videos
Front desk of the test hotel: every room with its housekeeping light, live.

Every hotel works differently.

Our clients taught us that. There are mountain hotels where the wifi reaches the front desk and nowhere else. There is an inn where housekeeping has to tell the front desk the moment a room is ready. There are owners who give each booking their own name to know which wing a guest sleeps in, and hotels that take groups and swap rooms at the last minute.

Most systems ask you to work their way. Ours does the opposite: first we look at how your house runs, then we set the system up for that. It is close to a booking system made to measure for each lodging, with the channel manager, the booking engine and the front desk in one panel.

Four hotels, four ways of working

Housekeeping talks to the front desk

A guest arrives at noon and check-in is at 3. Is the room ready? Someone used to walk upstairs or call the housekeeper.

The housekeeping phone: one room started (yellow), another finished (green).

Every room has a light: red when dirty, yellow while being cleaned, green when ready. Housekeeping taps “Start cleaning” and “Done” on their phone and the front desk sees it at once on the board.

If the room turns green at one, the desk knows it can hand it over early: early check-in without phone calls. And since it records when cleaning started and who is on it, you know how long each room takes.

Housekeeping installs nothing: they get a link on WhatsApp and see only their rooms, with no prices or guest data.

Bookings named the way the house names them

Booking sends you “Aiko Tanaka”. In your hotel that group is “the climbers in the north wing”, and that is how the whole team looks for them.

A Booking.com reservation becomes “Grupo andinistas · ala norte”.

Give each booking a name of your own above the guest's: “Room 2”, “Pérez group”, “Honeymoon”, “North wing”. It shows on the calendar, today's board and the list, and you can search for it.

The booking stays the same on Booking.com or Airbnb: the name is just for your team.

Groups that change rooms

A group arrives and everyone should be on the same floor. A loyal guest deserves the suite. A shower breaks and someone has to move.

Dragging a booking from room 101 to 103: the change is made on every channel.

Drag the booking to another room on the calendar and that's it: the channels find out by themselves. Use it to regroup, give an upgrade at the same price or take a room out for maintenance.

Agencies can hold allotments. When the agency sends the guest, the allotment becomes a booking with their name and commission; if not, you release it.

A mountain hotel with wifi only at the front desk

The signal reaches the front desk and stops there. Rooms are far off and housekeeping spends the day without a connection. A regular channel manager assumes everyone is online.

One connection is enough. The calendar lives in the cloud, not on the front-desk computer: even if the hotel's internet drops, Booking, Airbnb, Expedia and your website keep reading the same nights and closing what sells.

We set housekeeping up around the place. A tablet at the desk where each person marks their rooms on the way past, or a call on the handheld radio and the desk changes the light on the board. What matters is that the light tells the truth when the guest walks in.

We look at it with you before loading anything: where there is signal, who passes the desk and when.

front desk · wifirooms · no signalhousekeeping marks on the way pastcalendar in the cloudBooking · Airbnb · Expedia · web

And underneath, a real channel manager

Booking.com, Airbnb, Expedia, Google and your website read the same calendar through official connections. A booking comes in on any channel and that night closes everywhere else within seconds: nothing is sold twice. No commission per booking.

A booking comes in through Expedia and the night closes by itself on Booking.com, Airbnb, Google and your website.

What fits itself to your lodging

We set it up with you. If something about the way you work isn't there, we look at it and build it.

How we set it up for your hotel

No endless forms. One conversation and we leave it running.

  1. You tell us how you work

    Who's at the desk, how housekeeping reports, whether there are groups, agencies or places without signal.

  2. We set it up

    Your rooms, your names, your team with its permissions, and your way of charging and invoicing.

  3. We do the move

    We bring over your future bookings and prices from whatever system you use today, without closing your channels.

  4. We keep adjusting

    We watch the first season together. If something can work better for your house, it changes.

A channel manager for hotels that don't fit the manual

What owners ask us before switching systems, told the way we explain it in a meeting.

What a channel manager is, and why a generic one falls short

A channel manager is the program that keeps the same free nights and the same prices on Booking.com, Airbnb, Expedia and the hotel's own website. Sell a night in one place and it closes everywhere. At the desk most people just call it “the channel”.

Connecting the channels isn't the hard part: nearly every system does it. The hard part is what happens inside the hotel. Big systems are built for a city hotel with a 24-hour desk, wifi everywhere and a team that always works the same way. A boutique hotel, a family inn or a group of mountain cabins doesn't run like that, and ends up bending to the software instead of the other way round.

Channel manager, PMS and booking engine in one panel

In Andes Channel Manager the channel manager comes with the PMS (the property management system: check-in, check-out, accounts and guests) and with your website's booking engine, which takes the deposit to your own payment account and keeps no commission. No three programs from three companies, no three subscriptions.

The calendar is the room rack you know, one row per room and one column per day, except you can drag a booking from one room to another. That's how you give an upgrade, regroup a party or take a room out for maintenance without calling anyone.

For cabins, inns and mountain hotels

Many of our clients are in Patagonia, far from everything. We know what it is to have signal only at the front desk, an internet cut in high season or a team that doesn't always have a phone at hand. That's why the calendar lives in the cloud: even if the hotel's internet drops, the channels keep reading the right nights and the same room is never sold twice.

If you're looking for a booking system for cabins or a channel manager for a small hotel, what you'll notice is that you don't have to change how you work. Each unit gets the name you already use, units sold together are joined, and the ones that close in winter stay closed.

Housekeeping and front desk, linked live

Room status, which a big hotel's head housekeeper runs, shows on the front-desk board with three lights: red when dirty, yellow while being cleaned, green when ready. Whoever cleans marks it from a phone or a tablet, with no app to install.

So the desk can offer early check-in the moment a room turns green, and the owner sees since when each room has been in cleaning and who has it. Fewer trips down the corridor and fewer guests waiting in the lobby.

Groups, agencies and allotments

When a group arrives, each booking can carry the house's own name above the guest's: the group, the wing, the floor. The rooming list reads at a glance on the calendar, and you can search it.

Travel agencies work with their commission and held allotments. When the agency sends the guest, the allotment becomes a booking with their name; if not, it's released and goes back on sale on every channel.

Made in Patagonia, with support from the people who wrote it

Andes Developers is a studio in El Chaltén, Argentina. We write the system ourselves and support is on WhatsApp, in Spanish or English, in Argentine hours, with the person who programmed it. We work with lodgings in Argentina, Chile and Peru.

If you use HotelRunner, Cloudbeds, Todo Alojamiento or another system today, we do the move: your future bookings and prices come over without closing your channels, ideally in low season. And if our sync ever double-books you, we pay for your guest's night somewhere else.

Tell us how your hotel runs

Write to us on WhatsApp about how you work today. We'll show you how your house would look in the system, with your rooms and your team.

Write to us on WhatsAppTry the test hotel ↗See the overbooking guarantee →

Questions

What is Andes Channel Manager?

It is Andes Developers' booking system for hotels, inns, cabins and refuges: a channel manager for Booking.com, Airbnb and Expedia, a commission-free booking engine for your website, front desk, housekeeping, invoices and numbers, all in one panel. We set it up around how each lodging works.

What does made to measure mean?

Before loading anything we look at how your house runs: who's at the desk, how housekeeping reports, whether there are groups, agencies or places without signal. From that we build your rooms, roles and notices. If you need something that isn't there yet, we look at it and build it.

Does it work for a mountain hotel with little signal?

Yes. One connection is enough, for example the front desk's. The calendar lives in the cloud, so the channels stay up to date even if the hotel's internet drops, and housekeeping marks rooms on a tablet at the desk or reports and the desk changes the light.

How does housekeeping talk to the front desk?

Every room has a light: red dirty, yellow cleaning, green ready. Housekeeping changes it from their phone through a link, nothing to install, and the desk sees it at once on today's board.

Can I move a guest to another room?

Yes. Drag the booking to another room on the calendar. It works for groups, upgrades and rooms under maintenance, and the channels update by themselves.

How much does it cost?

It depends on how many units you have and what you need. We quote each case, with no commission per booking.

Who moves me from my current system?

We do. We bring over your future bookings and prices from HotelRunner, Cloudbeds, Todo Alojamiento or another system, without closing your channels. Low season is best.

Further reading

Write to us on WhatsApp